Charity Auctions

Let’s face it: We all like a good deal. When we go to a charity event, what better way to get a deal and help a good cause at the same time?

Local merchants and others graciously donate their expertise such as photography services, spa services or vacation rentals, to name a few. And the attendee gets to bid on an item of interest, pay what he feels is equitable and help a charity, too.

It sounds good, but all may not be so rosy when the purchaser goes to “cash in” the certificate.

Sometimes the services being offered aren’t clearly marked and confusion can arise. For example, if you purchase a photography certificate, make sure you understand what’s covered and what’s extra, as any photos you decide to purchase may cost extra if the certificate only covers the sitting fee. It can be frustrating to deal with a misunderstanding because the customer becomes unhappy with the purchase he was expecting. This situation can cause animosity on both sides, which isn’t good for either party.

Typically, vendors will “donate” their time and services so they can build their business with the idea of creating a happy and hopefully repeat customer who shares his/her great experience, which brings in more clients for the business owner. This should be a win-win for everyone involved.

Bottom line: If you aren’t clear what is being offered in the information provided at the event, ask before you bid on the item