Kohl’s will help you return Amazon packages

Beginning July 1, Kohl’s is launching an Amazon returns program nationwide. Why would Kohl’s do this? In May’s investor report, Kohl’s CEO admitted that sales were soft the first part of the year and she believes this initiative is a good way to get people into the brick-and-mortar stores to help reverse the downward trend in sales.

I called our local store. Here’s what you should know about returning merchandise you purchased from Amazon at a Kohl’s store.

Go to your Amazon account and make sure the item you would like to return is an eligible item Kohl’s can accept. If it is, you can head down to the store and go to the customer service department, where they process returns.

A Kohl’s rep will process your return free of charge regardless of the reason for the return or whether the items are in a box or not. This makes it easy for customers because Kohl’s will bear the expense of returning the merchandise to an Amazon returns center.

One reason Kohl’s is rolling out this program is to try to appeal to millennial shoppers. They have been testing the Amazon returns policy in about 100 stores in the Midwest and West Coast, with positive results for attracting new and younger customers though we can all benefit from this program